Ideas from the SCIP09 Conference in Chicago…
When I was in business school, my dean (William Donaldson—who earlier in his career had founded the brokerage firm Donaldson, Lufkin, and Jenrette) had several homespun sayings that would guide those of us who knew him. One of these was “You have two ears and one mouth—you can’t use them both at the same time, and you’d be wise to use them in that proportion.”
Listen more, talk less—what a concept! When you get to be an “expert” in something, it’s too easy to talk without listening, thereby limiting your flow of new information to your own direct experiences.
Last week I attended the annual conference of the Society of Competitive Intelligence Professionals in Chicago. I had given lectures and workshops for many of their recent conferences, but this time my role was different. This time, instead of being the “expert”, my job was to moderate and guide a discussion (“Active Dialog”) of the intelligence practitioners in the room.