We recently had to deal directly with a Very Large Phone Company, on whom most of the businesses in my Manhattan neighborhood ultimately rely for both their telephone and Internet connections. In the process of getting a new phone system installed after our recent office move, my staff and I witnessed some of the most […]
I had an experience recently that reminded me how fragile the Knowledge Value Chain really is. A client had asked for information on the quality of intelligence, a topic that I’ve addressed in many talks over the years. I looked through dozens of PowerPoint slide shows from these talks, and was printing the slides that […]